This English text is translated by Google Translate.
Opening hours and holiday information: (click here).
It should be easy for you to buy a piece of furniture. So we offer a range of card payment solutions on the Internet for you as a cardholder. Minimum order fee is DKK 40 for purchases under DKK 100. You can also choose to pay with money in the store or transfer the amount to our bank account but remember to write your order number on your bank deposit to us.
Our bank connection is:
- Nordea Bank Danmark A / S. Vesterbrogade 8, 0900 Copenhagen C.
- Registration No. 2191 & Account No. 94 66 45 09 25.
- BIC / SWIFT .: NDEADKKK
- IBAN No: DK2420009466450925.
Withdrawal / Warranty:
We give you the right of return for 14 days after delivery. The product must be returned in its original packaging and be unused. Discounted or specially ordered items cannot be exchanged. All mattresses and bed frames that are more than 200 centimeters are made to order only. We recommend seeing all the textiles in real life, the colors on the screen are not like reality. Buyer pays return shipping. Contact us and have a return slip sent to you, which must be completed and returned together with the goods. In addition, our goods are subject to a 2-year general right of complaint for production or material defects. You must read and save the paper that comes with the product. There may be a production number that must be used in the event of defective goods, and the invoice number must also be provided.
It is not possible to return tailor-made mattresses, nor mattresses with natural fillings such as pure cotton that have sunk a little as all the mattresses with natural fillings will sink together. Mattress cover, roll mattress, pillow, yes all textile covers are manufactured specifically for you, and only to order, so they cannot be returned. Tatami mat/coco which is used directly on the floor, requires good ventilation to avoid mould, this mold damage is not covered by the guarantee. Incorrectly ordered standard goods where the original packaging is open when returning to "7+7 Futon ApS" can be returned for a fee of 20% of the invoice sum price, including VAT. Exclusive transport costs.
Information about redress:
A complaint about a product or service purchased from us may be submitted to the Competition and Consumer Agency Center for Complaints Solutions, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaints Solutions via www.forbrug.dk.
The EU Commission's online complaint portal can also be used for lodging a complaint. However, it is primarily relevant to use this if you are a resident of another EU country. Complaints are submitted here: http: //ec.europa.eu/odr.
We note that you are responsible for any damage related to the maintenance and care of your furniture.
Reservations are made for sold goods, typographical errors, VAT and tax changes, as well as delivery failures from the manufacturers. In some cases, price deviations (cause of currency change or delivery adjustments at year-end) may occur. All prices include Danish VAT of 25%. Prices are pleasing from 01-02-2024 until 01-05-2024 However, some offers are limited and are therefore sold only for as long as stock is available.
Many thanks and in return to our many faithful customers. We still put the customer in the lead and service is a matter of course.
The best greetings
Morten Krause ~ 7 + 7 Futon.dk
We started in 1982